Booking conditions
For bookings made on or after April 6, 2020, consider the risk of the coronavirus (COVID-19) and its associated government measures. If you don’t book a flexible rate, you may not be entitled to a refund. Your cancellation request will be handled by the property based on your selected policy and consumer law, where applicable. During times of uncertainty, we recommend booking an option with free cancellation. If your plans change, you can cancel free of charge until free cancellation expires.
Celebinn.com accommodations
How can I get help with an existing reservation on Celebinn.com?
We understand you may want to change your plans due to the coronavirus (COVID-19) and its health implications. For further support, sign in to your Celebinn.com account and visit our Customer Service Help Center.
How do I cancel my booking in this situation?
For the best support, sign in to your Celebinn.com account. If you don't have one, you can use your booking confirmation number and PIN to sign in on a desktop or laptop.
- If your booking is no longer free to cancel or non-refundable, you may incur a cancellation fee. Properties can also choose to change reservation dates at no extra cost, so contact the property to see if this is possible.
- If your reservation was affected by coronavirus-related events (e.g. border closures or travel limitations placed by local authorities), but is no longer free to cancel or non-refundable, sign in and check your options for managing your reservation.
What is the cancellation policy related to the coronavirus?
You might be able to cancel due to the circumstances related to the coronavirus. However, it depends on several factors, including your destination, the date you made your booking, country of origin, arrival date, and reason for traveling.
- If your cancellation falls under this category, the property has to provide a refund, offer a free date change, or credit you for a future stay.
- Sign in and select the relevant booking to see your options.
Why doesn't the coronavirus impact the general policy for Celebinn.com?
Cancellation due to the coronavirus depends on several factors, including where you're traveling to, your country of origin, arrival date, and reason for traveling.
Individual reservation policies are set by the property you booked. As a result, it wouldn't be appropriate to make a universal change to our policy.
Can I move my booking to a future date?
Moving your booking to a future date depends on the reservation's policies. Sign in using either your Celebinn.com account or confirmation number and PIN, select the booking you want to change, and you’ll see what options are available.
You can also contact the property to ask for a date change.
Will I get charged additionally if I move my reservation to a future date?
If you change your dates and the property has availability, there may be a difference in price (higher or lower), which could be due to the season or different rates for weekdays versus weekends.
If rates are higher, you'll have to pay the difference between the original price and the one for your new dates. If they're lower, the price difference will be reflected in your booking.
