Terms & Conditions

A1. Definitions

1. Some of the words you’ll see have very specific meanings, so check out the “Celebinn.com dictionary” at the end of these Terms.

A2. About these terms

1. When you complete your Booking, you accept these Terms and any other ones that you’re provided with during the booking process.

2. If any authority decides that some of these terms are unlawful, the rest of the terms will continue to apply.

3. These Terms are laid out like this:

• Section A: General terms for all types of Travel Experiences.

• Sections B to F: Specific terms for just one type of Travel Experience:

  • Section B: Accommodations
  • Section C: Attractions
  • Section D: Car rentals
  • Section E: Flights
  • Section F: Private and public transportation
• If there’s any discrepancy between general and specific terms, the specific terms will apply.

4. The English version of these Terms is the original. If there’s any dispute about the Terms, or any mismatch between the Terms in English and in another language, the Terms as they appear in English will apply, unless local law requires otherwise. (You can change the language at the top of this page.)

A3. About Celebinn.com

1. When you book an accommodation, flight, or attraction, Celebinn.com B.V. provides and is responsible for the Platform, but not the Travel Experience itself (see A4.4 below).

2. When you book a rental car or private or public transportation, Celebinn.com Transport Limited provides and is responsible for the Platform, but not the Travel Experience itself (see A4.4 below).

3. We work with companies that provide local support services (e.g. Customer Support or account management). They don’t:

• control or manage our Platform
• have their own Platform
• have any legal or contractual relationship with you
• provide Travel Experiences
• represent us, or enter into contracts or accept legal documents in our name
• operate as our “process or service agents.”

A4. Our Platform

1. We get information from Service Providers, and we can’t guarantee that everything is accurate—but when providing our Platform, we take reasonable care and act with professional diligence. Unless we’ve failed to do so, or have been negligent, we can’t be held responsible for any errors, interruptions, or missing bits of information. Of course, we’ll do everything we can to correct/fix them as soon as we become aware of them.

2. We’re always working to improve our customers’ experience with Celebinn.com. So sometimes, we show different people different designs, phrasings, products, etc. to find out how they react. As a result, you might not come across some services or conditions when you visit our Platform.

3. Our Platform is not a recommendation or endorsement of any Service Provider or its products, services, facilities, vehicles, etc.

4. We’re not a party to the terms between you and the Service Provider. The Service Provider is solely responsible for the Travel Experience.

5. To make a Booking, you may need to create an Account. Make sure all your info (including payment and contact details) is correct and up to date, or you might not be able to access your Travel Experience(s). You’re responsible for anything that happens with your Account, so don’t let anyone else use it and keep your username and password secret.

6. We’ll show you the offers that are available to you, in (what we think is) the right language for you. You can change to another language whenever you like.

7. Unless otherwise indicated, you need to be at least 18 to use the Platform.

A5. Our values

1. You will:

• abide by Our values
• comply with all applicable laws
• cooperate with any anti-fraud/anti-money laundering checks we need to carry out
• not use the Platform to cause a nuisance or make fake Bookings
• use the Travel Experience and/or Platform for their intended purpose
• not cause any nuisance or damage, and not behave inappropriately to the Service Provider’s personnel (or anyone else, for that matter).

A6. Prices

1. When you make a Booking, you agree to pay the cost of the Travel Experience, including any taxes and charges that may apply.

2. Some of the prices you see may have been rounded to the nearest whole number. The price you pay will be based on the original, “non-rounded” price (although the actual difference will be tiny anyway).

3. Obvious errors and obvious misprints are not binding. For example, if you book a premium car or a night in a luxury suite that was mistakenly offered for $1, your booking may be canceled and we’ll refund anything you’ve paid.

4. A crossed-out price indicates the price of a like-for-like Booking without the price reduction applied (“like-for-like” means same dates, same policies, same quality of accommodation/vehicle/class of travel, etc.).

A7. Payment

1. For some products/services, the Service Provider will require an Upfront Payment and/or a payment taken during your Travel Experience.

• If we organize your payment, we (or, in some cases, our affiliate) will be responsible for managing your payment and ensuring the completion of your transaction with our Service Provider. In this case, your payment constitutes final settlement of the “due and payable” price.
• If the Service Provider charges you, this will usually be in person at the start of your Travel Experience, but it could also be (for example) that your credit card is charged when you book, or that you pay when you check out of your Accommodation. This depends on the Upfront Payment policy of the Service Provider as communicated to you in the booking process.

2. If the Service Provider requires an Upfront Payment, it may be taken or pre-authorized when you make your Booking, and it may be non-refundable. Before you book, check the Service Provider’s Upfront Payments policy (available during the booking process), which we don’t influence and aren’t responsible for. This does not affect your rights if you have any problems with your Travel Experience—please refer to “What if something goes wrong?” (A15).

3. If your payment method is denominated in a currency* that is different from the payment currency, your bank or payment method provider (or their payment services providers) may charge you additional fees. For example, this could happen if your credit card is in Euros but your hotel is charging you in dollars. If this is going to happen, we’ll inform you during the booking process.

* This just refers to the default currency of your payment method.

4. If you know of or suspect any fraudulent behavior or unauthorized use of your Payment Method, please contact your payment provider as soon as possible.

5. If the currency selected on the Platform isn’t the same as the Service Provider’s currency, we may:

• show prices in your own currency
• offer you the Pay In Your Own Currency option.

6. Pay In Your Own Currency. We (and/or one of our affiliates) may provide you with the ability to pay for your Booking in your own currency (your "Home Currency"), based on your location and/or account setting—and in respect of this service only, we do this as principal, rather than as agent for the Service Provider. Where you use this service, you agree to the following terms, which are separate from your contract with the Service Provider related to your Travel Experience. The Service Provider is not involved in the provision of the Pay In Your Own Currency service and is not party to the following terms, which do not give you any extra rights under your contract with the Service Provider. If you choose to pay in the Service Provider’s currency, the following terms don’t apply.

• For the avoidance of doubt, when you use Pay In Your Own Currency, we are simply enabling you to make payment in your own currency while we ensure that the Service Provider is paid in their local currency. As such, you are not making payment in one currency and receiving another currency.
• If you choose to use Pay In Your Own Currency, all fees and charges from us for use of the Pay In Your Own Currency service either (a) are included in the exchange rate or (b) appear as a separate line item (included in the total price displayed where applicable) during the check-out process.
• The exchange rate is determined at the time the total payment (or estimated total payment) is displayed during the check-out process—and where applicable, the total price displayed will be the amount charged by us to you. Just to be clear, certain fees and charges that are part of the total price displayed will, however, be collected directly by the Service Provider. We will tell you during the check-out process when this is the case.
• If you cancel a reservation within any permitted cancellation period which may apply, we will refund you the exact same amount we initially charged you (inclusive of any applicable fees in relation to the Pay in Your Own Currency Service).

7. We’ll store your Payment Method details for future transactions after collecting your consent.

A8. Policies

1. When you make a Booking, you accept the applicable policies as displayed in the booking process. You’ll find each Service Provider’s cancellation policy and any other policies (about age requirements, security/damage deposits, additional supplements for group Bookings, extra beds, breakfast, pets, cards accepted, etc.) on our Platform: on the Service Provider information pages, during the booking process, in the fine print, and in the confirmation email or ticket (if applicable).

2. If you cancel a Booking or don’t show up, any cancellation/no-show fee or refund will depend on the Service Provider’s cancellation/no-show policy.

3. Some Bookings can’t be canceled for free, while others can only be canceled for free before a deadline.

4. If you book a Travel Experience by paying in advance (including all price components and/or a damage deposit if applicable), the Service Provider may cancel the Booking without notice if they can’t collect the balance on the date specified. If they do cancel, any non-refundable payment you’ve made will only be refunded at their discretion. It’s your responsibility to make sure the payment goes through on time, that your bank, debit card, or credit card details are correct, and that there’s enough money available in your account.

5. If you think you’re not going to arrive on time, contact your Service Provider and tell them when they can expect you. It’s your responsibility to ensure you’re on time—and if you aren’t, we are not responsible for any associated costs (e.g. the cancellation of your Booking, or any fees the Service Provider may charge).

6. As the person making the Booking, you are responsible for the actions and behavior (in relation to the Travel Experience) of everyone in the group. You’re also responsible for obtaining their permission before providing us with their personal data.

A9. Privacy and cookies

1. If you book an accommodation, flight, or attraction, read our Privacy and Cookie Notice for more info on privacy, cookies, and how we might contact you and process personal data

A10. Accessibility requests

1. If you have any accessibility requests:

• about our Platform and/or services, contact our Customer Service team
• about your Travel Experience (wheelchair access, walk-in baths, etc.), contact your Service Provider or the airport, train station, etc.

A11. Insurance

1. If you bought insurance through our Platform, refer to the policy document(s) for the terms and for further info. These Terms do not apply to insurance.

A12. Genius

1. The Genius rate is a discounted rate offered by participating Service Providers for certain products/services.

2. Genius rates are for members of the Celebinn.com Genius program. There are no membership fees, and it’s easy to become a member – just create an Account. Membership and rates are non-transferable. Membership is linked to a specific Account. Membership can also be linked to specific campaigns or incentives.

3. There are different "Genius Levels" based on the number of completed bookings made within a given time for any vertical offered by the program. Each level provides different travel rewards. To reach Level 2, the user must complete 5 bookings within 2 years. To reach Level 3, the user must complete 15 bookings within 2 years.

4. The following types of reservations made through Celebinn.com are excluded from the Genius program: ride hail, cruises, insurance, public transit, free options, partner offers, and any additional purchases such as room upgrades, child seats for rental cars, and additional luggage.

5. We may change any feature of the Genius program, including the membership levels, eligible booking types for progression, and the way the program is structured.

6. To ensure a fair and secure program, we may investigate instances of fraud, misuse, or abuse. This may result in a membership being canceled or earned rewards lost.

A13. Rewards, Credits, & Wallet

1. We may issue Rewards to you—at our sole discretion and subject to—(a) the terms here in A13 and (b) any Individual Reward Criteria that apply. If we make a clerical error (i) in calculating your Rewards or (ii) in converting currencies related to your Rewards, we can always change or correct any balances shown.

2. How to get Rewards. You may, for example, earn and receive a Reward by booking and completing Accommodation stays with participating Service Providers, or by making a certain number of Eligible Bookings in a given time period. Note that the amount/quantity of Rewards earned will depend on each promotional campaign. We’ll provide details about earning/spending a Reward when it becomes available to earn and/or spend.

3. Where to find your Rewards. If and when you receive any Rewards, you will be able to manage and spend them from the Wallet, which is automatically created when you create a verified Account. You’ll find the Wallet in your Account menu, and you must be signed in to your Account to access it. If you need to do anything to receive a Reward, we’ll tell you how (through Account notifications, push notifications, and/or emails). Once you have Rewards in your Wallet, we’ll provide any terms and conditions related to spending them.

4. Types of Rewards. Although we only award (a) Credits and (b) vouchers into your Wallet, your Wallet may also help you track the processing of (c) other types of Reward (e.g. Credit Card Cashback) from us. We’ll tell you what you need to know about receiving each Reward at the appropriate time.

5. How to get Credits. Credits are usually issued as a result of getting a Reward, but we may issue Credits for other reasons.

6. Where to find your Credits. Your Rewards are always stored in the Wallet until they are spent. Your Wallet balance will indicate how much is stored and spendable on Eligible Bookings. You will also be able to access detailed information such as when your Rewards were earned, were awarded, and will expire. If you’re entitled to Cash Credits, you’ll also find out how to transfer them to a credit or debit card (of certain brands).

7. Types of Credits. Each Reward type has its own set of spending and/or usage conditions. In general, all Rewards can only be spent on Travel Experiences that accept Wallet payments. Travel Credits can be spent across different bookings, but vouchers can only be spent on specific Bookings stated within each voucher’s terms and conditions. Cash Credits can also be spent like Travel Credits or be transferred to a credit or debit card (of certain brands).

We reserve the right to audit any and all accounts in the Rewards & Wallet program at any time and without notice to the Member to ensure compliance with the Rewards & Wallet program or investigate (alleged) fraud or misuse.

Rewards: eligibility

8. To be able to receive any type of Rewards from us, you must, at the time of qualification and spending:

• have a verified Account with us
• be at least 18 years old
• meet the Individual Reward Criteria
• not violate the Rewards & Wallet Terms, and
• have a valid credit card, if you need to qualify for Credit Card Cashback Rewards.

9. When a Reward is available for earning, the Individual Reward Criteria will explain how (and if) you can qualify for it. These criteria may contain and not be limited to:

• time-sensitive restrictions (e.g. offers with expiration dates)
• platform restrictions (e.g. promotional codes that can only be used in our app)
• Accommodation service restrictions (e.g. offers that can only be used with specific Service Providers)
• a minimum spend (e.g. a Reward that you’ll only earn when you spend at least a certain amount on a Booking), and
• a maximum Reward value (for both monetary and non-monetary Rewards).

10. Rewards can’t be sold, encumbered, or transferred in any way to a third party. In the event of an Account holder’s death, their Account will be closed and any Rewards that are pending or available for spending in the Wallet will be canceled.

Rewards: Credits and vouchers

11. You can spend any amount of Travel Credits and/or Cash Credits that you have to offset the cost of an Eligible Booking on participating Platforms (e.g. www.celebinn.com or a Group Company website). However, you may only spend one voucher on each Booking, and if you have multiple vouchers in your Wallet, their value cannot be combined for spending on any Booking.

12. If that Booking costs less than you have in Rewards, your unspent Rewards will remain available for spending in your Wallet until expiration, unless otherwise stated in each Reward’s terms and conditions.

13. If that Travel Experience costs more than you have in Rewards, you must make payment for the remaining amount using a different Payment Method. Failure to do so in time may result in your Booking being canceled and your Rewards returned to your Wallet with the original Reward terms and conditions, including expiration dates.

14. You may spend both Credits and vouchers at the same time on any Eligible Bookings. We do our best to unlock the most savings for you, but it is your sole responsibility to manage how the Rewards are spent. If you have multiple Rewards of a single type, the Reward with the earliest expiration date will be selected for spending by default during payment confirmation. While you may not choose Credits with later expiration dates to spend first, you are free to choose the voucher you prefer to spend first.

15. If you cancel a Travel Experience that you have already paid for (in part or in full) with Rewards, the Service Provider’s cancellation policy will determine whether or not your money and/or Rewards are refunded. Our Customer Service team will be able to refund any Rewards that you may be entitled to.

16. You can transfer Cash Credits (but not Travel Credits) to a credit or debit card of certain brands.

17. Your Wallet’s default currency is determined by your location, residency, or another currency we may elect. If you get any Rewards in a different currency, we’ll convert them to your Wallet’s default currency, or another currency we may elect, using our Currency Conversion Rate.

18. If a Reward was issued because you booked a Travel Experience, any associated Rewards that haven’t been spent will be deleted from your Wallet if that Travel Experience is canceled.

19. We reserve the right to, without notice, cancel any Reward that was obtained by fraud or misuse.

20. If you didn’t receive a Reward that you should have, contact our Customer Service team no more than 12 months after you did what you believe qualified you for it. Please provide any supporting documentation you have. If you don’t do this within 12 months, you will automatically be ineligible for the Reward and will not be able to claim it.

21. All Credits have an expiration date, which you’ll find in the Rewards & Wallet activity of your Wallet. If you have any Rewards that may expire soon, we may choose to notify you through emails and push notifications.

For some products/services, the Service Provider will require an Upfront Payment and/or a payment taken during your Travel Experience. Note that if Wallet payments are involved (for example, when you choose to pay later for an Accommodation Booking), we will charge your Wallet for the selected Rewards during Booking confirmation—so your Rewards will be spent immediately—while any remaining amount will be charged according to the payment policy of your Booking.

Wallet

22. All data, including personal data, will be processed in accordance with our Privacy Statement and applicable data protection laws and regulations. It will be shared with Group Companies or Service Providers as required by the Wallet program. Lost, stolen, or expired Rewards will not be replaced.

23. Your obligations:

• You’re responsible for making sure that all information is (and stays) correct, complete, and up to date
• You’re responsible for keeping your Account sign-in details safe and secure in order to safeguard your Wallet.

24. If you don’t follow the rules in this section, we may automatically suspend or cancel your Wallet.

25. You may not use your Wallet or Rewards in any way that is misleading, unfair, harmful, or illegal.

26. We may set off or settle any or all of your Rewards against any claim we (or a Group Company) have against you. We may do this at any time, and without advance notice.

27. We may change, suspend, or end any aspect of the Wallet or Rewards program. In particular, we might change:

• these Rewards & Wallet terms
• eligibility criteria
• which Rewards we provide

28. We will make reasonable efforts to give you prior notice if we make any changes or stop providing the Wallet service altogether.

29. If we stop providing the Wallet service, all Rewards that haven’t expired will be valid for another 12 months.

A14. Intellectual property rights

1. Unless otherwise stated, all rights in our Platform (technology, content, trademarks, look and feel, etc.) are owned by Celebinn.com (or its licensors), and by using our Platform you agree to do so for its intended purpose only and respecting the requirements set out below in paragraphs A14.2 and A14.3.

2. You’re not allowed to monitor, copy, scrape/crawl, download, reproduce, or otherwise use anything on our Platform for any commercial purpose without written permission of Celebinn.com or its licensors.

3. We keep a close eye on every visit to our Platform, and we’ll block anyone (and any automated system) we suspect of:

• conducting an unreasonable amount of searches
• using any device or software to gather prices or other information
• doing anything that places undue stress on our Platform.

4. By uploading a review/picture to our Platform, you’re confirming that it meets our Content Standards and Guidelines and that:

• it’s truthful (e.g. you haven’t altered the picture or uploaded one of a different property)
• it doesn’t contain any viruses
• you’re allowed to share it with us
• you own (or are allowed to use) any intellectual property rights that it contains
• we’re allowed to use it on our Platform and for any other commercial purposes (including marketing and advertising), on any media, worldwide—unless you ask us to stop using it
• it doesn’t infringe the privacy rights of other people
• you accept full responsibility for any legal claims against Celebinn.com related to it.

5. Just to be clear, we’re not responsible or liable for any picture uploaded to our Platform, and we’re allowed to remove any picture at our discretion (e.g. if a picture does not meet the above criteria).

A15. What if something goes wrong?

1. If you have a question or complaint, contact our Customer Service team. You can do so by accessing your Booking through our app or through our Help Center (where you’ll also find some useful FAQs). You can help us help you as quickly as possible by providing:

• your Booking confirmation number, your contact details, your Celebinn.com PIN (if you have one), and the email address you used when you made your Booking
• a summary of the issue, including how you’d like us to help you
• any supporting documents (e.g. bank statement, pictures, receipts, etc.)

2. All questions and complaints are recorded, and the most urgent ones are treated as highest priority.

3. If you're a resident of the European Economic Area and aren’t happy with the way we handle your complaint, you may be able to complain via the European Commission's ODR (Online Dispute Resolution) platform (ec.europa.eu/odr). It depends on what your complaint was about:

• if it was about an accommodation, flight, or attraction, you can use that ODR platform
• if it was about ground transport, you can’t (because ground transport is booked with Celebinn.com Transport Limited, and the UK has left the EU).

4. If you’re a resident of the Czech Republic and aren’t happy with the way we handle your complaint, you can complain to the Czech Trade Inspection Authority: Central Inspectorate, ADR Department, registered office Štěpánská 15, Prague 2, postal code: 120 00, email: adr@coi.cz, https://www.coi.cz/informace-o-adr/.

5. If you’re a resident of Brazil and aren’t happy with the way we handle your complaint, you can complain via the Brazilian Federal Consumer Dispute Resolution Platform (consumidor.gov.br/).

6. We do try to resolve disputes with you directly, and we’re not obliged to submit to any alternative dispute resolution procedures handled by independent providers.

7. You may also bring legal proceedings before a competent court—refer to “Applicable law and forum” (A19) for details.

A16. Communication with the Service Provider

1. We may help you communicate with your Service Provider, but that doesn’t mean we’re taking responsibility for the Travel Experience or anything the Service Provider does/doesn’t do. We can’t guarantee that they will read anything from you or that they’ll do what you ask. In itself, the fact that you contact them or they contact you doesn’t mean you have any grounds for legal action. If you need help, contact us via our Help Center.

A17. Measures against unacceptable behavior

1. If you breach these Terms or fail to comply with applicable laws or regulations, we have the right to:

• stop you making any Bookings,
• cancel any Bookings you’ve already made,

• stop you using:

  • our Platform,
  • our Customer Service,
  • your Account

2. If we cancel a Booking as a result, you may not (depending on the circumstances) be entitled to a refund. We may tell you why we canceled your Booking, unless telling you would (a) contravene applicable laws and/or (b) prevent or obstruct the detection or prevention of fraud or other illegal activities. If you believe we incorrectly canceled your Booking, contact our Customer Service team.

A18. Limitation of liability

1. Nothing in these Terms will limit our (or the Service Provider’s) liability (i) when we (or they) were negligent and this led to death or personal injury; (ii) in case of fraud or fraudulent misrepresentation; (iii) in respect of gross negligence or willful misconduct; or (iv) if such liability can otherwise not lawfully be limited or excluded.

2. If you are in breach of these Terms and/or the Service Provider’s terms, we won’t be liable for any costs you incur as a result.

3. We are not liable for:

• any losses or damages which were not reasonably foreseeable when you made your Booking or otherwise entered into these Terms; or
• any event which was reasonably beyond our control.

4. We don’t make any promises about Service Providers’ products and services apart from what we expressly state in these Terms, for example in Section A4.

5. To the extent permitted by law, the most that we (or any Service Provider) will be liable for (whether for one event or a series of connected events) is your reasonably foreseeable losses or damages in connection to your Booking(s).

6. Just to be clear, these Terms are between you and us. Nothing in these Terms will entitle any third party other than the Service Provider to anything.

7. You may be protected by mandatory consumer protection laws and regulations, which guarantee you rights that no company’s terms can overrule. If there is any inconsistency between those laws and regulations and these Terms, such mandatory consumer protection laws and regulations will override.

A19. Applicable law and forum

1. These Terms are governed by Dutch law (for accommodations, flights, or attractions) or English law (for car rentals and private/public transportation). You can also rely on your national consumer law if you are a consumer living in a country in the European Economic Area, UK, or Switzerland (“Europe”).

If you are a consumer living outside Europe, to the extent permitted by mandatory local (consumer) law, these Terms are governed by Dutch law (for accommodations, flights, or attractions) or English law (for car rentals and private/public transportation).

2. If you are a consumer living in Europe (as defined above):

• You may bring a legal action against us:

  • in the courts of the country where you live, or
  • in the courts in Amsterdam (for accommodations, flights, or attractions) or England and Wales (for car rentals and private/public transportation).
• We may bring a legal action against you in the courts of the country where you live.

If you are a consumer living outside Europe, to the extent permitted by mandatory local (consumer) law, any dispute will exclusively be submitted to the court in Amsterdam (for accommodations, flights, or attractions) or England and Wales (for car rentals and private/public transportation).

A20. Linked travel arrangements

1. If:

• after selecting and paying for one travel service, you book additional travel services for your trip or vacation during the same visit to the Platform; or
• you book additional travel services for your trip or vacation via a link provided to you by us no later than 24 hours after receiving confirmation of your initial Booking with us,

you will NOT benefit from rights applying to packages under the EU’s Directive (EU) 2015/2302 or the UK's Package Travel and Linked Travel Arrangements Regulations 2018 (together, the "Package Travel Requirements"). Therefore, we will not be responsible for the proper performance of those travel services. For any issues, contact the relevant Service Provider.

2. In either of these cases, the travel services will become part of a linked travel arrangement and not a package. In that case, Celebinn.com has, as required by EU and UK law, protection in place to refund your payments to Celebinn.com for services not performed because of Celebinn.com's insolvency. This does not provide a refund in the event of the insolvency of the relevant Service Provider.

3. Celebinn.com has voluntarily extended this insolvency protection to customers outside of the EU and UK who have booked multiple travel services via Celebinn.com that constitute Linked Travel Arrangements within the meaning of the Package Travel Requirements. This extension only applies to payments received by Celebinn.com.

4. Celebinn.com has taken out insolvency protection by way of a bank guarantee with Deutsche Bank administered by Sedgwick International UK for any monies paid directly to Celebinn.com.

5. Travelers may contact Sedgwick International UK if the services are denied because of Celebinn.com’s insolvency.

6. Note: This insolvency protection does not cover contracts with parties other than Celebinn.com, which can be performed despite Celebinn.com's insolvency.

7. See Directive (EU) 2015/2302 as transposed into national law in the European Union or in the United Kingdom.

A21. Modification clause

1. We may make changes to these Terms. Where such changes are material, we will inform you in advance of such changes becoming effective, unless the changes are required by applicable law.

2. If you do not accept the changes, please do not use our Platform.

3. Otherwise, your continued use of our Platform after the effective date of the proposed changes will constitute your acceptance of the revised Terms.

4. Any existing Bookings will continue to be governed by the Terms that applied when the Booking was made.

B1. Scope of this section

1. This section contains the specific terms for Accommodations products and services. It applies as well as section A (which applies to all Travel Experiences).

B2. Contractual relationship

1. When you make (or request) a Booking, it’s directly with the Service Provider—we’re not a “contractual party.”

2. Celebinn.com B.V. owns and operates the Platform.

3. Our Platform only shows Accommodations that have a commercial relationship with us (in some cases, through a partner company—refer to “Partner offer” under B7.2 below) or with our Connectivity Partners, and it doesn’t necessarily show all their products or services.

4. Information about Service Providers (e.g. facilities, house rules, sustainability measures) and their Travel Experiences (e.g. prices, availability, and cancellation policies) is based on what they provide to us.

B3. What we will do

1. We provide the Platform on which Service Providers can promote and sell their Accommodations, and you can search for, compare, and book them. We offer a personalized experience based on how you use our Platform (including what you tell us), so you can book your ideal Accommodation with us. Our Platform allows you to discover Accommodations all over the world—and our search results make it easy to home in on the one that’s right for you.

2. Once you’ve booked your Accommodation, we confirm the details of your Booking to both you and the Service Provider, including the names of the guest(s).

3. Depending on the terms of your Booking, you may be able to change or cancel it if you want. Contact us using the Help Center (available 24 hours a day) if you need help with anything.

B4. What you need to do

1. Fill in all your contact details correctly, so we and/or the Service Provider can provide you with info about your Booking and, if necessary, contact you.

2. Read these Terms and the terms displayed during the booking process carefully.

3. Take care of the Accommodation and its furniture, fixtures, electronics, and other contents, and leave things in the same state they were in when you got there. If anything is broken, damaged, or lost, make sure you report it to the staff there as soon as you can, before you check out.

4. Maintain the security of the Accommodation and its contents during your stay. So, for example, don’t leave doors or windows unlocked.

B5. Price and payment

1. See “Prices” (A6) and “Payment” (A7) above.

B6. Amendments, cancellations, and refunds

1. See “Policies” (A8) above.

B7. What else do you need to know?

We Price Match

1. We want you to get the best possible price every time. If, after you've booked your Accommodation with us, you find the same Accommodation (with the same conditions) for less on another website, we promise to refund the difference, subject to the We Price Match terms and conditions.

Partner offer

2. Some offers on our Platform are marked as “Partner offers,” which means they come to us through a Celebinn.com partner company, rather than straight from a Service Provider. Unless otherwise indicated, any Partner offer that you reserve:

• Must be paid for at the time of booking
• Can't be modified. However, if it offers free cancellation, you’ll be able to cancel it for free, as long as you do so in time.
• Can't be combined with any other offers (promotions, incentives, or rewards)
• Can't be scored or reviewed on our Platform.

Price incentives by Celebinn.com

3. Some of the price reductions you see are funded by us, not by the Service Provider. We simply pay some of the cost ourselves.

Request to book

4. In some cases, you’ll find a button marked “Request to book” on the property page. If you select this option, we’ll explain how this works (on-screen and/or by email).

Damage policy

5. When you’re booking, you may see that some Service Providers refer to a “damage policy.” This means that if anyone in your group loses or damages anything:

• you should inform the Service Provider
• instead of charging you for it directly, the Service Provider will have 14 days to submit a damage payment request through our Platform, under your reservation number

• if they do, we’ll tell you, then you can tell us if you have any comments and whether you agree with the charge – then:

  • if you agree, we’ll charge you on their behalf
  • if you disagree, we’ll look into it and decide whether or not to discuss it further.

6. Under the damage policy, there’s a limit to how much a Service Provider can charge you through our Platform (the limit is displayed while you’re booking). However, the Service Provider can start a legal claim against you outside of the damage policy, in which case the limit doesn’t apply.

7. Any payment you make would be between the Service Provider and you. We’d just be organizing it on the Service Provider’s behalf.

8. The damage policy doesn’t relate to general cleaning, ordinary wear and tear, any crimes (such as theft), or any non-physical “damages” (e.g. fines for smoking or bringing pets).

9. The Service Provider might require a “damage deposit” before or at check-in. If they do, we’ll tell you about it while you’re booking—but it has nothing to do with the “damage policy.” We won’t be involved in any financial settlement related to damage deposits.

How we work

10. For information on reviews, ranking, how we make money, and more, check out How We Work, which is also part of our Terms.